2013 Conference Highlights: The Widening Divide

Each week between now and the 2013 MLA/DLA Joint Conference, we’re highlighting one of the conference sessions sponsored by ACRL MD. The conference will be held from May 8-10 at the Clarion Resort – Fountainbleau Hotel in Ocean City, MD.  For more information on the conference, please take a look at the conference program (PDF). 

The Widening Divide: Faculty Work Practice and the Library’s Role in Providing Access to Course Content
Wednesday, May 8
9:00 – 1:00

Library statistics report on what is happening by the numbers, but they aren’t very good at revealing why library services are or aren’t being used — and what might be taking their place. Using a work-practice qualitative study methodology, three Temple librarians have been doing in-depth videotaped interviews with faculty and their acquisition, use, and sharing of course content. The process of coding interview transcripts and conducting post-interview sessions with other subject specialists reveals faculty behaviors that have major implications for library services. Initial findings suggest future directions for course reserves, liaison services, instructional technology support, and more. In this presentation, we will outline or progress and share some of these preliminary findings, opening a discussion about how we might radically rethink some of our core services. Through several hands-on activities, participants can begin to weight the potential benefits and challenges of qualitative research for their institution, practice generating effective interview questions, and devise a mock plan for conducting a study on a topic most relevant to their institution.

Lunch will be served in the restaurant from 12:00 to 1:00pm. This program is worth 3 contact hours of continuing education.


Jenifer Baldwin, Head, Reference and Instructional Services and Media Services, Temple University Libraries

Anne Harlow, Librarian, Temple University Libraries

Rick Lezenby, Librarian, Temple University Libraries

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